To copy data from the user account to another account, use Windows Explorer to navigate to the C: drive, Users, double-click the user account with the issue, then copy files from the Desktop, Documents, or wherever files are stored for the user account. If access to the files is denied, the current account does not have administrative privileges. Log into a secondary account with administrative privileges to access and copy the files.
- Navigate to the following registry key by expanding folders:
- Windows NT
- Under the ProfileList folder, locate and click on the folder beginning with "S-1-5" followed by a long string of numbers.
- In the right pane, double click on "ProfileImagePath" to verify the user profile listed is the profile experiencing the issue then click OK.
- In the left pane under the ProfileList folder, right click the same "S-1-5" folder from the previous step and select "Rename".
- Remove the .bak extension from the folder and press enter.
- Click on the newly renamed folder in the left pane.
- Double-click on "RefCount" then replace the number listed under "Value Data" with a 0 and click "OK".
- Double-click on "State" then replace the number listed under "Value Data" with 0 and click "OK".
- Close the registry editor.
- Restart the device and test logging into the user account which previously had the logon error.