Wednesday, September 21, 2016

Allowing Email from Addresses Marked as SPAM in Outlook

Occasionally email coming from legitimate contacts are marked as SPAM by Outlook. There are many reasons Outlook might mark an email as SPAM including:
  • Bad emails sent by the user in the past
  • Code embedded in the email
  • Number of recipients for the email (mass emailing)
  • Reputation of the sending domain (the domain is located after the @ sign)
  • Other
Outlook marks an email as SPAM in an effort to protect the user, their devices, and their data. However, no system is infallible so it is important to know how to allow email from addresses marked as SPAM in Outlook.

Allowing Email from Addresses Marked as SPAM in Outlook

  • Open Outlook and click on the SPAM folder to access emails determined to be SPAM.

  • Right-click on the email incorrectly labeled as SPAM.
    • Select "Junk" at the bottom of the pop-up menu.
    • In the slide out menu, select "Not Junk".

  • Verify the box next to "Always trust e-mail from "" is checked.

  • Click "OK".
  • Once OK is clicked, the email is automatically moved into the Inbox and added to the Safe Sender's List.
This process takes an email assessed as being SPAM and turns the sender into a trusted sender. Once a sender is trusted, they are added to the Safe Senders List in the recipient's Outlook profile, or email account. This means emails from the trusted sender will always be allowed through the Outlook filter for the recipient on that device. The profile with the Safe Senders List is stored on the local device which does not apply to email on phones, other devices or webmail. If multiple devices are used regularly, add the sender to the Safe Senders List on all devices regularly used to ensure emails from the sender are never overlooked.

As always, it is important to be aware of settings unique to the different programs we use every day. The more familiar we are, the less likely it is we will miss something important!

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